delivery.com
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Old Tech Masquerading as Cutting Edge
Today delivery.com had issues with two of my orders. I could readily have gone out and acquired everything myself with less aggravation and annoyance. When a vendor's actual inventory doesn't match what they offer online (which happens frequently), you will get a phone call - from the vendor, from delivery.com or both. My second order today was incomplete and the vendor screamed at me that I wasn't sitting by the phone with it on (I was and it was). The only voicemail I received from him miraculously arrived right after his delivery person dropped off the incomplete order at the outside edge of the stated delivery window. All delivery.com would offer, after another wasted 10 minutes of "customer service" chat, was "sorry for the inconvenience." I had to use another service to get the items I wanted and that went off without a hitch (there were some out of stock items but we quickly resolved the issues via text) and the delivery was extremely fast (on a rainy day, no less). I don't see using delivery.com again until I hear that they've upgraded their processes significantly.