Energy Ombudsman
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I have just finalised my complaint with…
I have just finalised my complaint with the ombudsman relating to a complaint against British Gas although I was offered £100 and an apology. I felt the offer was derisory and was not accepted. Dealing with the ombudsman was the same as dealing with BG they acted in away I felt they ignored all the information I had supplied even opening two cases then closing the one, which had been originally dealing with losing or not passing information on. The one dealing with the original complaint had all my emails, but when I received a call from the second handler she had agreed a settlement despite not receiving paperwork or speaking to me. I can’t help but feel they are working from home and therefore not specking to each other.