FI
Five Star Properties and Bliss Beach Rentals
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Customer service issue
The Luke house was a great size for our family. The location was close to the beach. We enjoyed the golf cart and bikes. Customer service could have been better. Before the trip, it was easy to call and ask questions. After we arrived there, the pool/jacuzzi heater had needed a new part, so 2 days were with cold water, and having to contact the company multiple times was a bit stressful because I had already paid for the heating. We finally had heat in the pool and I was reimbursed, as was expected. The time it took for all of this to take place was not satisfactory, as we were only there for 4 days.