Monarch Water
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On my second Monarch Midi water…
On my second Monarch Midi water softener, not sure what happened to the first, lasted just 7 years and had to buy another. Second one installed by my partner whose fitted these machines for 30 years. Just over 3 years old and this one started to fill up with excessive water. Contacting the service department a friendly lady advised me most people don't bother to have an engineer because it's £120 for the first half hour and £18 every 15 minutes afterwards! So after an hour and a half I would have nearly bought half a new water softener. The guarantee is not worth having after 2 years, I certainly wouldn't buy another and my partner will not be recommending them to his customers! My partner contacted the company and was asked if he was trained by them, after the call he was really annoyed. The shop where we bought the softener contacted a rep who stated it could be a solenoid which is relatively cheap and easy to install. In the meantime I emptied the machine and wiped it out. A litre of water was added and new salt added. I generated the machine 3 times and the dripping into the overflow ceased, so happy I sorted it and saved some money through looking on u tube!