Singapore Airlines
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Consumer protection violation
I have just finished an incredibly disappointing experience with Singapore Airlines. I was informed that my initial flight was delayed by approximately two hours, which meant I would miss my connecting flight. Instead of rebooking me on a comparable flight, the airline transferred me to their low-cost partner, Scoot. This substitution seems to violate consumer protection laws, as I had paid for a flight that included in-flight entertainment, complimentary meals and drinks, and access to a power outlet—all of which I did not receive. To add to the frustration, I arrived at my destination more than two hours late. The entire process was completely automated so I had no opportunity to voice my frustration. I feel robbed.