Travelocity
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Don't Ever Use Their Booking Protection Service- Total Ripoff!!
I booked a hotel room through travelocity. I found that the hotel was on a seedy side of town. There were prostitutes and drug addicts coming in and out of side doors. I asked the clerk to see the room and found that the furniture was worn and beaten. I told the clerk about and he tells me that all of the rooms were the same. He asked me if I wanted to check in and I told him that I wasn't sure so I left to see if I can get a room somewhere else. I felt that the hotel was not safe. I purchased their booking protection insurance and I got the impression that I was protected against this. I complained to Travelocity about this. They told me that they will call the hotel and put me on hold for quiet some time. When the Travelocity customer support returned she told me what the hotel said something different than what I told them and did want to believe what I had to say. She kept talking over me when I tried to talk to her. She was only interested in telling me that I won't get a refund. I will never use Travelocity ever again.