Qbic Hotels
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Car tyres slashed on 'secure' car park
I booked the Qbic hotel for 4 nights on business due to the location and the ‘secure’ car park available. I was notified by the operations manager Mohammed upon returning after the first day of work that my car tyres both on the drivers side were completely flat and looked punctured. I took the car to a local tyre repair centre to see if the punctures could be repaired. I was informed that both the side walls have been punctured and that this was only possible by vandalism. In effect he confirmed my tyres had been slashed. Given I had driven down from Manchester the night prior and my car had not been moved from the car parking spot since check in, it leads to the conclusion it could only have been vandalised whilst parked in the hotels car park. I raised this issue with a member of staff who notified Dominic, the general manager. His and the official hotel's response was to tell me to open a police report, only then would they deal with it. He offered no additional support, help nor would speak to me directly. I find this incredibly poor given they offer a ‘secure’ car park that you pay a premium on top of your stay to use. If you were looking for a hotel specifically for secure parking in London I hope you strongly reconsider staying at Qbic London. Issues like mine, though rare, can happen but the lack of help and support from the general manager & the hotel is wholly unacceptable. It shows a complete lack of care or empathy for their customers when issues arise, don’t risk being in my unfortunate situation and book elsewhere.