Paid for premium and am getting no help
I am new to the mortgage field and I felt like the 20 hour course did an ok job at giving an overall understanding of the information. Here is where the negatives come in. Firstly after paying for the course I had to reach out to support to get my account to reflect my purchase and course. That process was fairly quick and painless. Within a day they had me logged in and setup to do my course. I paid for the premium with the prepxl course for the extra material to help me learn it all. They never setup my PrepXL so I only had the main course for info. I failed my first test and I feel it would have been different had I been able to log in and use PrepXL to help prepare for the test better. I had to pay another $110 to reschedule another test and have been blowing them up about why I cant access it and all I get is we sent a ticket about it and will let you know when its available. Kinda frustrating because I paid for it and cant use it and there seems to be no urgency on getting it working!