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Subject: Extremely Disappointing Experience with GO3.TV - Poor Service and Unprofessional Support I am writing to express my deep dissatisfaction with the service provided by GO3.TV. As a long-time subscriber, I was shocked by the level of service I received when attempting to watch an ice hockey game for Olympic qualification today. Despite having an active subscription, I was informed that I needed to upgrade my package to view the event. When I tried to upgrade, the payment process failed repeatedly, locking up at the processing stage. I attempted to resolve this issue multiple times through both the app and the browser, all to no avail. Frustrated, I contacted customer support, hoping for assistance. Unfortunately, this only compounded my disappointment. The support representative I interacted with was extremely unprofessional and unhelpful. The conversation left me feeling disrespected and embarrassed by the incompetence displayed. The communication was far from what one would expect from a service provider, lacking both professionalism and basic courtesy. After a frustrating 40-minute chat, my issue remained unresolved, with the representative insisting the problem was on my end and offering no viable solutions. What’s more, they failed to even consider providing a direct payment link or any other form of assistance. The lack of organization and competence displayed was astonishing. This experience has left me seriously considering canceling my subscription with GO3.TV. I urge others to be cautious when choosing this service, as the level of customer care and support I received was abysmal. This has been a deeply disappointing experience, and I expected much better from a service I have supported for so long. Be aware of the poor service and unprofessionalism that I, unfortunately, encountered.