Serena F

Serena F

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1
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1 out of 5 stars
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Reviews by Serena F

LY

Lyca Mobile USA

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1 out of 5 stars

AUTORENEW IMPOSIBLE TO CANCEL

I went to the US for a week holiday. Looking online for an eSIM I found Lyca which seemed cheap. I bought it and was super easy everything. They did not ask me in the process if I wanted auto renew of the plan so I did not worry. Once back home, one month after I receive a charge on my card. Trying to cancel auto renew but the two options they offer do not work abroad as you cannot call nor I receive the SMS that they are supposed to send for entering your account. I contact by email and they do not answer. I contacted the chat and the agent was pretty much useless, I gave all the data they asked me and after 20 minutes of chat asking me 3 times for the same thing I was told I had to write an email, which I already did. So, do not use this provider. They just take your card and keep charging you without your consent.