Very bad customer service
Very bad customer service. I have a question about a session being duplicated on two invoices and nobody from support has bothered to answer my question. They keep telling me irrelevant answers. I asked if I could speak with somebody but there was no reply to that. If you call their 1300 number, all it does is send you details on how to get answers to your questions through the hub. There’s no option to speak with anyone. I find it very dodgy that a company that has no problem charging your credit card, could actually avoid answering a simple billing query. I think it’s done on purpose. I gave 3 stars mainly because my daughter’s tutors are a good fit and dedicated to teaching her well. That said, she also had substitute tutors who were totally unmotivated to teach. I realised that it’s better to just cancel the session if the assigned tutor is unavailable. Overall I’m very close to cancelling Cluey altogether. It’s becoming very shady in my opinion. The only thing stopping me at this point are the two good tutors we have.