Malmaison Hotels
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Newcastle
Newcastle - petit spa and restaurant- it’s the staff that make this place- from the pleasant greeting on the reception desk to the waiting staff in the restaurant and all those in between. Spa treatments were excellent (mine was as good as those I’ve had in places like Gleneagles and my friend liken hers to Rockcliff). Staff were attentive and got the balance of friendliness / professionalism just right. Moving on to the restaurant- lovely staff, food was really flavoursome and the sticky toffee pudding was definitely up there in the top puds! Being objective - yes the facilities don’t include a steam room or a pool and the robes were slightly past their best but other than that it is a lovely clean ‘petit spa’ that is a hidden gem and well worth a visit. I will definitely be booking a pre Christmas revisit.