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Sitebox Ltd
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I ordered a Hot Water cleaner at a…
I ordered a Hot Water cleaner at a price of around £600.00. On opening the undamaged box it revealed the top casing on the steam (jet) cleaner to be cracked. I called customer services and they informed me as the damage is on the equipment in an undamaged box then a complaint will have to be raised with the manufacturer. They will do this on my behalf but will not replace this until the manufacturer says so even for a 'Not fit for purpose' product. Let's hope this is a swift and pleasany replacement experience, I will update the review on the outcome.