TUI Cruises
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Have been on thus cruise (2 years ago)…
Have been on thus cruise (2 years ago) it has changed a lot in standard…. When arriving we immediately noticed our cabin had no balcony (we booked and paid for the larger cabin with balcony). In speaking to reception we were told to give proof of our booking - we could not get internet on our phones so could not prove, I did inform reception that they should have it on their system, they said it hadnt downloaded so there was nothing we could do, not a great start! Later that evening I approached reception again to be informed that they had received the correct booking and that we could move the next morning. The next day we were shown to our new cabin, it was tiny in comparison but reception blamed our booking agent and said it was a common complaint and they could not give us the cabin we booked. The drinks package is a total waste of money. The wines are nowhere near as good as they were. No Marlborough Sauvignon’s at all. French or Chilean, Italian on the Italian nights. So disappointed. Mateus (cheap and cheerful) is not even included in the premium package. Out on deck… unless you get up at stupid O’clock to put a towel out you’ve no chance of a sunbed, buttlins on the sea is a fair description. The only saving grace are the waiting and cabin staff, so attentive, polite and hard working,Never again!