TUI Cruises
View company profile →
Dreadful cruise
Just returned from a 1 week cruise around Croatia on Marella Explorer. To say I was disappointed is an understatement. I am a single traveller and paid £1,950 for this experience but certainly will never go on a cruise or holiday with Tui again. The food was awful, cheap produce and badly cooked, some inedible. For example I tried boiled eggs but they were raw, soup cold and lasagne tasteless and very dry. I tended to buy food when I was off the ship. The Market Place buffet offered no better with the same food on the salad bar each day. A cruise is about fine dining and frankly I have eaten better in a canteen. On my last day I had a 9 hour wait for my pick up for the airport, just the awful buffet open, nothing to do on board. The entertainment was provided by their own young people and whilst the dancing was good it became boring every night, only one night when we had an entertainer brought on board, a magician who was very good. Altogether a very poor experience, just glad to get home. I have been on many cruises with different companies and I suggest the managers of Tui take a cruise on P&O, NCL or Cunard and see the difference for themselves. I have definitely been robbed, shame on you Tui. Just an update: I have contacted Tui several times, who have replied to my travel agent, not me - why? I requested a refund but received their stock reply saying they will pass my comments to the cruise line and hope my experience won’t put me off booking with them again. Absolutely will NEVER go on another cruise with Tui or book any holiday with them. You have been warned!!