EW
EWT Water
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EWT not honouring the 20 year warranty on my purchase from Feb 2014
I have had a Water Softener since Feb 2014, recently I noticed that the water was not being softened, following a service I was told the unit is at the end of life as it is now >10 years old and it is not covered under the warranty. They are still happy to sell me an expensive service plan. When checking my purchase information I found a book that states the warranty when bought was for 20 years, when I raised this with the company via their customer service email, I no longer get a response, when calling the customer service number they cannot help ask insist I email them