America Car Rental
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Do not rent from this company unless…
Do not rent from this company unless you like to be treated as the prey. I trusted this company and I paid for a rental for 4 days upfront online and when I got there they didn't have what I paid for(no vehicle like the one we agreed on full size) and tried to switch me to a way smaller vehicle in which my family and the luggage wouldn't fit, so I was forced to pick a more expensive unit which I was willing to do at the time but they came up with the big surprise of a $16,000 pesos deposit which I was not going to do at all since they are alredy making you pay for a high insurance which is supposed to be full coverage with no deductible so why would they charge so much for the deposit?.It is sad that we have to deal with this kind of situations while trying to have a good time visiting our loved ones in Monterrey. I asked them about canceling the reservation and they pretty much told me to "F"off and to call the help center and if I was lucky enough I might get some of it back which at this point I don,t think it will happen at all. Make sure you read the reviews about this company all over the website before you make a decision or simply never pay upfront beacuse you will not have a way out of the horrible service or get your money back. I went a few doors down to "MEX RENT A CAR" and it was a whole different experience very professional and clear about all insurance coverages and way lower prices. Got a 2024 Volkswagen Jetta like new with very low kilometers on it just like the one I wanted from the beginning for only $296 dollars for 4 days and including full coverage 0 deductible and tires wheels and windshied protection and all for the great deposit of $75 dollars only and not $850 like the other place. Do your research people this happens a lot with America car rental just learned about it so never again.