The One Broadband
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Poor Customer Service
I have now been a customer for 6 months and have regretted moving to The One Broadband since month 1. The actual broadband service seems good, but the customer service is non existant and the ability to speak to anyone or to get an answer is impossible. The initial red flag was during the installation, which was no fault of The One Broadband, but trying to get answers, replies and updates was very challenging. In the end I had to advise them what was happening and when my service had finally been installed. I joined on a referral from a family member and was due to receive a credit for this. This did not automatically happen and had to chase this for a number of months. The latest issue has been that a payment has been taken that was not due after the normal direct debit was only recently taken. After a few emails and waiting a number of days I have still not received a reply and any update of when the funds will be returned. I normally do not post negative reviews, and as mentioned above, the actual broadband service is generally good, but I would not recommend The One Broadband purely due to the non existant customer service. I am currently locked into an 18 month contract and unless the customer service improves, I will be looking to leave as soon as I enter the final stages.