Centauro Rent a Car
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Disgusting company
Disgusting company. Rented a car with them. First of all the car broke down within an hour of taking it. Second their 24 hrs assistance is absolutely shit and after 1 hour of standing on the side of a highway their tow truck hadn’t even left for our location yet. A cop threatened to give me a fine for being on side of the highway for too long and called a tow truck for us. I ended up having to pay for the tow truck AND the cab back to their office where they downgraded my car and didn’t even compensate for the downgrade. On top of this they told me multiple times that I would receive a refund for the tow truck and the cab back but I can’t even get in touch with them nor have they refunded me a single cent. It’s been 2 weeks since this incident and every time I send a query I just receive an email saying “ur query has been solved” when I haven’t even spoken to anyone. This is absolutely insane for any rental company. Edit: this company replies to every comment asking to be contacted on their customer service, but in reality the customer service is absolutely useless and you are guaranteed to not receive a reply, I have personally tried contacting at least 15-20 times to no avail.