Soka Home
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Customer service issues (bad experience)
I’m giving them 2 stars mainly for the customer service/communication issues. I want to say I love the couch I bought. But they originally gave a shipping time of 3-7 days and it ended up taking almost 14 days for delivery. I was told I’d get a $100 refund for the inconvenience, which I have still not received- over a month later. Additionally the cushion on the couch had a big indentation in it from shipping, I’ve been told I will get a replacement, yet still not even a tracking number and new estimates are “the end of this month”, which will be almost 2 months with a defective product. Again, I love the couch, but if there are any issues with your order or product, good luck on getting it resolved.