Hawaiian Airlines
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Everything that is bad about an airline…
Everything that is bad about an airline is summed up as Hawaiian Airlines. To this day they have not responded to my email complaint although they've acknowledged it. So we thought we would try out this airline from a fight from Oahu to Maui - No issues there as it was about 20 minutes! But our return flight from Maui to Seattle was awful. Whilst waiting to taxi for takeoff one of the ceiling panels popped open above my seating area, above the overhead storage units. The Captain had to come over and started banging at it to try and force it back in. He succeeded but he wasn't prepared to call for an engineer to see if it was safe, presumably because he wanted to leave on time. The entertainment system didn't work at all. Initially an announcement advised they would need to perform a system reboot and would take about 30 minutes. Nothing changed. When I spoke to one of the crew they advised me it would take 30 minutes but still nothing. So for 6 hours we had no entertainment system and no apology at all. Very boring flight. My seat was also very uncomfortable with most of the bottom and back padding worn out. It wasn't until we landed that we I stood up the bottom section of my seat came off which explained why it was so uncomfortable. But in an emergency I would have flown forward. We had a screaming kid throughout (thank goodness for ear plugs!) and whilst the kids parents managed to sleep through it it was very annoying for the rest of us as it was a red eye flight. Cabin crew did nothing (appreciate it is difficult to calm down a kid but if the parents are asleep and ignoring it why should the rest of us suffer for their selfishness. They could have stayed awake to help their kid calm down!) The really annoying thing was at the beginning (and at landing in Seattle) the entertainment screens showed commercials for their airline! How frustrating was that! Avoid these guys and go with Delta or Alaska (Delta are good from my experience but Alaska I dunno but can't be worse than Hawaiian)