TR
Travelocity
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Tried to modify a booking
Tried to modify a booking, and was told by Travelocity I would be charged by the hotel anyway, a cancellation fee of one night's stay. I went to said hotel to ask them if they would charge me, and they said no. I even got the front desk manager's name that I spoke with. I conveyed all of this to Travelocity, and they flat out said that I had stayed at the hotel (I had NOT), and that I would be charged one night's stay. AWFUL experience with Travelocity.