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Rick Carpenter

Rick Carpenter

Member since Invalid Date
1
Review
3.0
3 out of 5 stars
Average rating

Reviews by Rick Carpenter

Drake Software logo

Drake Software

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3 out of 5 stars
May 7, 2024

I have been a Drake customer for 10+…

I have been a Drake customer for 10+ years and have become increasingly disappointed in the declining quality of customer support. Agents are obviously less experienced over the past couple of years, can rarely address your question and regularly ask to call you back with an answer only to never hear from them again. The quality of the support has fallen so much that i am seriously considering switching to another tax preparation software.