Bite Squad
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Worst FoodDelivery Service Ever
Puerto Vallarta has AMAZING food and always on point. Customer service is fantastic. Only advice stay away from Bitesquad. We ordered for our family of 6, apps and all. Was told atleast delivery would be an hour. We order from them all the time through Doordash but had to use Bitesquad due to some error on Doordashes app. Worst mistake ever. $154 order, food, fees and tip. An hour later we still had not been assigned a driver. I requested help, they told us we had a driver. 10 mins later I reach back out... same story. Finally I get a driver as my food is now 30 mins late and we were planing on leaving for out of town. The new driver reached out that she was having to have the restaurant remake the order bc someone else had picked the order up. She brings the food, and I was still missing 3 of 6 meals and 3 of 4 cheese dips. We argued until we got a full refund. We contacted the restaurant who explained what was done one their end and unfortunately they lost a lot of money on my order. They lost the first order to someonestealing, then basically a 2nd order bc they remade everything. Just for someone to steal 1/2 of the new order. Not to mention Bitesquad not paying them for the order. We will be taking care of this restaurant though. They are a stand-up business! Thank you Puerto Vallarta for good food and good service!