EN
Energy Ombudsman
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£9,000 returned
I finally managed to convince Octopus that the £9,000 bill increase was an error on their side. They wouldn't listen to me or explain their workings to me until I got the Ombudsman involved. They kept telling me they were correct without any explanation, charging me £800 a month. Once I got the Ombudsman appointed they finally showed me their workings and I was able to explain why they were wrong, they amended their workings and apologised. The Ombudsman got me some additional payments from them, the maximum of £250, due to the egregious nature of the whole thing. I'm very grateful that this service exists.