Harbour Hotels
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Appalling customer service!
Appalling customer service! 1. The hotel in Christchurch doesn’t have ACs in the room. So, if you go on holiday in the summer, you won’t really be able to have a good night’s sleep. 2. The staff in the restaurant is not serious about COVID 19. They wear the masks on their chin while speaking to the customers without any social distancing. They come in contact with hundreds of people a day. This is very dangerous in the times of COVID 19. So the “Safe Harbour” claim is absolutely false and misleading and is a ploy to get customers into the hotel. We complained to the hotel and their response to the HOT room was just a “sorry about that”. They don’t care whether you do or don’t sleep well. Their response to the staff not wearing mask was that they are allowed to take the mask off on the terrace of the hotel. But, how is it okay, when the staff is standing next to me, talking down to us and we are looking at them and talking. Also, when they come in contact with so many people each day? This is the “Hospitality” industry. We were looking at visiting other harbour hotels, as the location and decor is amazing! But taking into consideration the customer service, we will consider other hotels. For the price, I would rather choose to stay at a Marriott, Sheraton or Hilton. At least we know they have better customer service!