Michaels Stores
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Terrible customer service
Terrible customer service. I called the customer service to try and find out why I was charged a delivery fee when I said I was going to pick it up at the store. They said it was because I didn’t I individually check off each item to pick up at the store even though it was available and that the system can’t cancel the order. And there is no guarantee that I’ll get my money back for the yarn and the delivery fee…that is the most backwards thing I’ve ever heard.