Southwest Airlines
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Southwest cancelled our flight at the…
Southwest cancelled our flight at the last minute and couldn’t get us on another flight until the next afternoon. This caused us to loose several hundred dollars in non refundable lodging because it was last minute. For our original flight we checked in when we were supposed to and had good seat assignments which was key because we are traveling with our 13 year old daughter. New seat assignments on rebooked flight are at the end on an overbooked flight so no chance we’ll sit together. When I asked Paige at the BNA ticket counter if she would comp a seat assignment upgrade because of the considerable inconvenience and expense this issue has caused, she refused with the worst comment in customer service “I’m just following the rules.” BUT offered to SELL us an upgrade. So #southwest wants to charge me to rectify a problem THEY caused.