EWT Water
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"The Perfect Experience Every Time" NOT!!!!!!!
"The Perfect Experience Every Time" - This is what EWT state on their website. They obviously overestimate the quality of their work. My annual service was booked on a particular date, I made work arrangements to be available during the allocated time slot - nobody showed up and I was not contacted about the mishap. I called EWT. The agent said that she would investigate and follow up with me by emil/phone.........she did not. I received a text the following day with a new slot. After the guy left, I discovered that there was now a leak from our kitchen sink. I called EWT and was told that they would follow up.....they did not. I phoned again and was told that they would follow up....they did not. I phoned a third time and was told that someone would call at midday the following day, leaving me with a leak for almost 24 hours, which necessitated having to mop up water every time I used my tap in the interim, not an easy task with a toddler. Then I received a text to say that, rather than midday, the engineer would call between 11am and 3.30. So much for midday. The single star is for the engineer, who was a lovely guy. I will be changing from EWT at some point. Don't open an account with them.