SES Water
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Mental health at an all time low thanks to SES..
Have had the worst experience ever with SES, it's really affected my mental health. I wrote an email to SES in April 2022 advising my income had not changed in response to correspondence asking me to update. I also updated that I was now divorced and could they remove ex husband off the bill. Next thing I know for this year's billing I have an updated bill claiming back the low income portion of last years bills whilst charging me full price for new bill so suddenly taking over £100 per month from my account! I told them I sent email updating them. They claimed several times to never receive the email despite them actioning it as they removed my ex husband off the bill.. I gave them the date the email was sent and eventually they acknowledged they did actually receive the email but still charged me as if I was above the income threshold. They said I didn't send proof of still being low income. I said they didn't ask for further support at any point. From the email I sent confirming I was still low income they should've at that point asked me for proof to continue on the scheme but they didn't. That's their error not mine but I'm being penalised and being charged over £100pm now! It's ridiculous. How can you half action an email and deny you received it and then not rectify accordingly. Advised on the phone back in May I could show proof with tax returns my income had not changed. Was told no good as that should've happened before so can't do anything about last year's bills or this years until proof of income... well why didn't you ask for it before when I first applied or at any other time since. You just decided to remove me off the support scheme without requesting proof of income!! I've now been told fill in the form and you can get it moving forwards but won't back date their error!! Why am I being charged extra for SES errors!! It's ludicrous and I'm at the end of my rope mentally with this. I've done nothing wrong. SES don't care how this affects people's mental health so long as they get their money and over charge you.