Anglian Water
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Polite but totally useless
To be fair to Anglian Water their call centre staff must be amongst the politest in the industry. But the main issue of this company is when it comes to escalating matters or resolving problems. I had a problem with bill issued in fraudulent way, somebody used my personal details for water bill without my knowledge. I called them explained my situation and after some time they start sending me reminders about payment. Even so I found the real culprit of this whole situation and persuade that person to pay for bill, Anglian Water still didn’t do nothing to amend the bill. They ruined my credit scores even when I was innocent that didn’t matter for them. After several attempts of contacting them( it took a few months) and realized that this is pointless, afterwards was felt so exhausted and stressed out that finally, I lost my patience and hire a lawyer to deal with them. Thanks to him they wiped out the debt, also updated the credit agency to remove the bad report against my name. Due to my experiences with Anglian Water my overall effect is awarded of a single star.