Ernest

Jan 19, 2021

Paul helped to resolve my license key issue

Paul, on the support desk, provided me with clear instructions an how to install Office Pro 2019 and enter my license key, after the initial attempt failed. He then directed me to Microsoft's phone support line when that failed. Microsoft support provided me with an activation key that has allowed me to activate the software successfully. It is disappointing that the license key did not work first time, but the resolution was not too difficult.