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Paddle is a garbage fake e-commerce company that as a 3rd-party seller is useful to scammers who want to sell fake and imitation products and use Paddle to create a wall between them and potential consequences. If we as consumers can make progress against the corporate wanna-be overlords, companies like Paddle.com will fold or lose their profit margins as scams become less profitable
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I've used Intrepid many times. Their trips are well-organized and fun, the guides are mostly terrific, the people are friendly and ready to go, the accommodations are sometimes not so great but if you like adventure vacations then this will not be any different than you expect. I'm here though to write about their customers service, which is incredibly inefficient and unreliable. They are very hard to reach by ordinary means, and any communication that is at all imperfect - say, a guy is supposed to send you an email with information some trips after a 72-minute phone call covering 2 separate vacations - can never be recovered or revisited. If you try to add an extra night's stay or an extra mini-trip or book a transfer using their usual request and website tools, they will FAIL 100% OF THE TIME. I have booked 8 trips with Intrepid, and they have never, ever contacted me or followed through with flight requests, extra bookings, etc. Even getting them to record my height, which they requested and I sent for a bike fitting, can take 5 or 6 different customer interactions. One guy a couple of weeks ago gave me his direct phone number so I could call him back - it was Intrepid's usual call line with a long, long wait. Soon after a call to the Intrepid line was never answered - I submitted my number for a call back, and never got a call back. Also 2 weeks ago an Intrepid rep said he'd said me an email of trips we discussed, but never did. Other Intrepid employees I followed up with were unable to contact him or find my records he had entered in the computer. Currently I am trying, desperately, to book an INCLUDED airport transfer for my upcoming trip - the first time they forwarded my message to someone and never got back to me, and the second time they said the transfer was still on quote, implying I would have to REQUEST the transfer that was included in my trip price and then pay for it if I even got it. G Adventures has a profile for me that I click into and they immediately know exactly who I am and all my relevant details. To Intrepid, I remain a stranger every trip and have to fight just to submit my height (which they already took for my previous trip). It's weird and sad and diminishes the value of the otherwise incredible product the company offers. I will waste more time later today on their chat line, chatting about my airport transfer with an Intrepid employee who will not know how much it costs (nothing, it's included) or how to contact my trip leader or get me my reserved space.