Fidelis Legal Services Limited
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Caught out in a lie! Silly, silly, silly Fidelis!
I have had a reply from our fantastic firm of conveyancers regarding the sale of our late father's house. Fidelis stated in their recent reply: "Additionally, in your case, the solicitor you chose to handle the sale of the property took 12 days to send us the completion statement, and then a further month before releasing the funds." Our conveyancers state: "Having looked into this for you I can confirm that the net sale proceeds were sent to Fidelis on 11/07/24 in accordance with the ledger entry below" (unfortunately, I can not attach the screenshot they sent but have sent it to Fidelis.) They added, "You may recall that completion occurred later than expected, so your buyers solicitors paid a late completion penalty of £102.33 This was missed off the original completion statement in error but was sent to Fidelis on 21/08/24." Fidelis' deliberate misrepresentation of facts speaks volumes about their lack of integrity, professionalism, customer care, and compassion for a grieving family. To be clear, Fidelis has had possession of the sales proceeds (in excess of £400,000) since the 11th July 2024. To anyone thinking about using Fidelis I would say, do not have dealings with this company - the stress, emotional toil and financial strain they are putting us under is immense. To Fidelis I would say, respond to my yet unanswered complaints of 22nd August and 23rd September 2024, do your job and release the funds - your arrogance and dismissive attitude is harming your reputation. I would then be able to post a positive reply that the matter is concluded.