Stephanie

May 20, 2021

I rented Not The Norm beach house

I rented Not The Norm beach house! The beach house was great, with fantastic views. We rented this house for the weekend of our wedding and it was perfect. There were some minor things that needed attention but it all worked out. A downfall with the house is that we were excited to use the hot tub but there were times where the actual pool was warmer than the hot tub.. The golf cart was very convenient!! The customer service was okay.. there would be sometimes where someone would reply to my email right away, there would be sometimes where it took a few emails for a reply, sometimes where it took weeks to reply, and even sometimes where there would be no reply so I would have to call. We had emailed about an early check in due to getting into Destin earlier and not wanting to carry our luggage around everywhere but never got a response so I called and talked to a few different people and got different answers every time. The first person said they can see there is a check out the day before we would be checking in so most likely would be able to but to call back the Monday of the week we are checking in to double check. I called Monday and the next person had said they aren’t sure of the cleaning crew and their schedule so to call back Thursday (day of check in). I called back Thursday morning and they said they had to get ahold of the supervisor of the house and would give me a call right back... never got a call back, so I decided to call back and see if there’s anyway we could drop our luggage off, talked to the same person and once again, he mentioned that he did get ahold of the supervisor and they had to let the cleaning company in, we drove by the house many times and there was never anyone at the house on Thursday, and I was told I’d be given a call right back and I never did. So we did what we had planned on Thursday and waited until later to check in. Overall, it was a great stay and I would book with Five Star Properties again!