Mann Lake Bee & Ag Supply
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Buyer Beware for Mann Lake Ltd
On October 30, 2023 I ordered 3 mouse guards for my 8 frame hives. I tried to order via Amazon with free shipping and no hassle returns but they only had 10 frame mouse guards. On November 2nd I received the 3 items ($9.95 plus tax and $10.51 shipping)= $42.15. On November 5th I went to put the 3 mouse guards on my 3 hives and not one of these "made in China" mouse guards fit. I contacted support via email. The supervisor via email stated that the " 8 frame equipment does not have a standard size throughout the industry the way that 10 frame equipment does so equipment purchased from different companies may vary in width". This disclaimer was not part of the online description else I would not have ordered. I requested a paid mailing label to return the 3 unused mouse guards for a full refund. I received a UPS mailing label via email and dropped off the items for refund. On November 14th, I received an email from AR that only $12.10 refund to my credit card. Let's do the math ... I have returned 3 new mouse guards @ $9.95 plus tax and was only refunded $12.10. I would never have agreed to return via UPS mailing label. I would have sold these 3 unused mouse guards to a fellow beekeeper to break even. I am now out $30.05 and Mann Lake makes no attempt to make this right for me as a customer. I will never recommend Mann Lake. I will never purchase from Mann Lake. Buy American and Support legitimate, moral companies. I am disputing these charges formally with my credit card company. 42.15 - purchase / shipping (12.10) refunded (they charged me to return 3 unused metal mouse guards still out $30.05 I have loss and nothing to show for this transaction with Mann Lake Ltd. I want a full refund $42.15 and an apology for horrible customer service.