Conveyancing Direct Property Lawyers
View company profile →
Would not use them again still waiting for money to be paid to us from their mistake!
We went with this company as they were recommended by our estate agents. For most part of our sale it was plain sailing but after completion it took 3 days to get our money from the sale - no mortgage to pay or other house to purchase, despite being told it had been sent there were then many excuses for the money not arriving in our bank. Technical issues, accounts department delay etc... Then we chased a completion statement which took another couple of days to arrive only to realise that the 2 indemnity policies that we had agreed to half of had been paid for by us in full and no-one had noticed this. Accounts had paid the buyer all of the amount as the conveyancer in charge of our sale had told them to. She would not admit her mistake but said that they hadn't noticed and they would have to contact the buyer's solicitor to ge the money back before we could have it! Absolutely disgusting service! Their mistake so they should pay us back! NO apology or any admittance of their mistake - very unprofessional and we would not recommend because of this. We are still waiting for our money and find it hard to swallow that they have it and could easily pay us back as it was their mistake. Also watch out for charges they add on as you go along as they don't mention them and just refer to the original letter with charges sent in first correspondence not saying you have been charged any more at the time. If someone reads this from Conveyancing direct please send our money ASAP as we are still waiting over a week after completion! Also get some more qualified and competent staff who are willing to admit mistakes, sort things quickly and not argue with you!