Gall & Gall
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Gall.nl False information on products with appalling customer service.
Gall & Gall is a poorly run public company in the Netherlands. I have been shopping with them for years, but my latest experience proves that the management has lost grasp of the company. I ordered a 75€ bottle of cognac as a special birthday gift (Hennessy VSOP PRIVILEGE) but what was actually sent was an inferior cognac. I wouldn't have known except the person sent me a photo of what they received and it absolutely was not what I ordered. I reported it to the customer service and had 6 different email exchanges with 6 different people. All with their own ideas. The first ones accepted the error in the shipment and asked that the inferior bottle be returned which I agreed would be. Then I got 2 different other messages telling me that the label had been changed and what I received was correct. It absolutely was not and I have the photos to prove it. This Privilege cognac is still on their website today (5 days later) for sale but what you get is not what is advertised. It's basically false and illegal advertising so BE VERY CAREFUL sending a gift via the gall .nl website if you won't be able to see what the intended recipient receives. I have absolute proof of their disingenuous intentions, products and management. I suggest someone in AH Holding look into this and perhaps many other questionable practices.