Anglian Water
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Happy Customer!
I'm normally guilty of only submitting reviews when I've had a bad experience, but I wanted to say how pleased I am with the service provided by Anglian Water. I didn't have a water meter but I thought that I should do so. I phoned up and discussed it with the adviser who was really helpful, confirmed that I should save a considerable sum, and arranged for a survey to be carried out. Since I am classed as vulnerable I asked that the engineer wear a mask which the adviser noted. I got a text the day before to confirm and on the day the engineer called and said he would be arriving in 15 minutes and confirmed that he had been asked to wear a mask. He arrived on time, was pleasant, polite and efficient and said he was able to fit the meter there and then. He was done and dusted in about 5 minutes. I then called the company to check when I would be billed and the adviser I spoke to was again very pleasant and helpful. I really wish other utilities companies would take a leaf out of Anglian's book - calls are answered quickly, and the staff know what they're talking about and are very courteous too.