Ad Hoc Property Management Ltd
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I bet some of the 5* star reviews are from staff
I was looking at at Trust Pilot reviews for Adhoc since late last year and the stars were 1 star and Adhoc hadn't been claimed/verified this page yet. It was lower than Global Guardians and VPS. I was disappointed because Adhoc advertises on spare room and they had a place I was very interested in but the reviews were so bad, I didn't message them instead I kept coming onto this site, hoping other people had a more positive experience with them. I had to stop looking for a place in London because of family issues in December, when things settled I go back in late March to see so many positive 5* reviews. I am glad but upon reading them, it's very obvious that it's not just Guardians talking, it's staff as well. The language used is clearly professionals; you move into a Guardianship and speak nothing of the room, heating, building, other tenants etc but write a whole paragraph of how great the staff is? You mention time and time again how supportive the staff were when really they are not going to be calling you, you contact them if there is a problem, the payment is direct debit, they do unexpected visits - that's all. It's very very difficult to get people who have had a positive experience with a company/ service to give a positive review even if you email the link or offer a positive incentive like raffle, people will often complain or warn of a bad experience than a good one, so it can be argued that Adhoc really stressed to Guardians who had recently moved in and had no prior issue with them the importance of a review, which made the Guardian think yes, let me spend my free time writing a review. Unfortunately, for Adhoc it doesn't explain the numbers how can a 1 star company in October 2020 right through to December jump to over 4 stars in late March? That's very quick. Oh and I noticed something else, AdHoc claimed this page as their business in Jan 2021. When they were 1 star in December they were not verified. Do not trust this company.