Imthiyas Ahamed

Apr 5, 2025

I requested for reservation many times…

I requested for reservation many times but it was not honored because of several reasons such as season, short notice period, late replies from kingsway travel, communication gaps, and non-avialabity of properties etc. So it was not customer mistake. In addition, when I signed up for the package, it was in covid period and I was told that my package will be extended for certain years due to pandemic season. I've official email In this regard. I've paid 16000 Dirhams and used only 7 nights. So I've not utilised 12000 Dirhams value of my package which is 21 nights. Now reservation team saying that my package is expired and they can't make any reservation. I hope my review is read by owner of this company and extend help Last but not least, I was never informed that my package will be expired in January 2025 although in my last communication in October 2024. Otherwise I'd have utilised my remaining days I look forward for your support to consider above and extend my package for atleast 1 year so that I'll utilised my remaining 21 nights and will not bother you in future I trusted kingsway travel and still want to continue our customer relationship. We all believe that customer satisfaction and relationship are core to the success of business as one customer can bring 100 customer and vice versa