Heart Internet
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3 Days my clients website has been down…
3 Days my clients website has been down because Hearts' own systems cannot renew an SSL certificate. 3 days of Heart Internet fobbing me off 3 days of Heart Internet passing the buck 3 days of Heart Internet taking several hours to reply to each ticket update 3 days of Heart Internet asking me to find work arounds to their own systems because they DONT WORK This is how they treat someone who pays them several thousand pounds per year THEY DONT CARE All Heart want to do is have people who have family blogs or websites with no visitors as their customers because those type of customers dont notice when their website is down for days on end (which it will be) or for the several days a year it takes them to sort out something as simple as an SSL renewal. They claim Starfield is some separate entity as a pretext so Heart can blame the failure in the process on them but guess what Starfield (that manage the SSL's) is a wholly owned subsidiary of GoDaddy, as is Heart. ****EDIT 15/2/2022 at 12:04***** Despite the claim from R.D at 9am that says "I'd like to look into this so I've sent you a direct message requesting more details" NO DIRECT MESSAGE WAS SENT I included the email address attached to my Heart Internet account when I put the review online. p.s. still not resolved and website down after 5 days