EatStreet
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Service has gone downhill over the years.
My order was placed over 1 hour nearing almost 1 hour and 30 minutes before i had to contact support to try and cancel my order since it had never been confirmed or updated. On my tracker, the order showed it was in "preparing" status for over an hour. How does a restaurant/GAS STATION prepare a small breakfast sandwich and 2 cold canned drinks for over an hour?! It'd be great if EatStreet ever upgrades it's systems to match DoorDash where you actually get a confirmation stating that the actual restaurant has confirmed they have viewed the order and are then preparing it. I used to work for EatStreet so I still remember how the system runs. It's a shame to see EatStreet has still not implemented a feature for customers to be notified that the restaurant has received, reviewed, and confirmed the order instead of just sending an email stating the order was successfully sent to the restaurant and that it was confirmed which is the biggest lie ever from Eatstreet. Too many cases where customers wait forever for a delivery from a restaurant that closed early for the day and didn't notify EatStreet to be taken offline as well as a customer going to pick up an order from a restaurant that never confirmed the order as they are closed or their fax machine broke all simply because you receive the SAME confirmation email for EVERY order you place regardless of what's going on at the actual restaurant. My experience with the customer representative, i provided her with the order number right away so she could locate the order and just cancel and refund me as I've already waited for the order for almost 1 hour and 30 minutes with no updates from the app. She then right away took some time to look for the order and lowkey just kind of forced the order onto me and to wait for the order with the usual scripted apologies from any support department. I was told EatStreet was sorry and will do their best to assist me etc etc but I received none of that. The representative took their own time to look at the order and tracked the order with the delivery team which was nice but it solved nothing as my initial request was to cancel and refund. I was basically told to keep waiting for an order that now took nearly 2 hours to deliver. Is this the restaurant's error for not confirming an order on their side which then resulted to EatStreet never sending a driver to the restaurant on time??? Or, was this EatStreet's error for always sending a "confirmed" email to a customer for every order that is placed. Had i known the restaurant never confirmed the order, i would have canceled or long ago and not wait for this long for such a poor experience. At the very least EatStreet could have offered was any sort of compensation but the only thing I got were scripted apologies for inconveniences created by EatStreet. Thanks for making me wait almost 2 hours for a dried out breakfast sandwich and warm canned drinks. Will probably use only Doordash from now on.