Hazelton's Canada
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Bait and Switch
My husband surprised me with a Cheese Lover and Craft Beer Basket for Christmas. The basket was supposed to have Amsterdam Brewing Company and Sleeman beer in it (Canadian beers), beer that we can not get in Texas. That was the whole reason for ordering the basket in the first place. Instead it had Dos Equis , Blue Moon, and Miller Genuine Draft. No cheese at all in the basket. Just 3 sets of crackers and 1 candy bar. All of this could have been purchased at a convenience store for a small cost. Very disappointed. After several e-mails, attempted chats, and attempted phone calls, they are referring to their substitution policy where they are allowed to substitute with items of equal or higher value when the items are not available. We received the cheapest substitutes you possibly could get. And still no cheese which is hilarious since it was called a Cheese Lover's basket. Is everybody really out of cheese? Please save yourself the heartache from dealing with this company. They have 12 different names operating under The Gift Group. He ordered it from Yorkville Gift Basket but credit card posted as Hazelton Gift Baskets. We tried to answer the review that came with the order and found out they do not post any reviews that are not a 4 or above. Wish I could give negative stars but it is not an option.