M- SttL is a verified reviewer on CrowdTrust who has written 2 customer reviews with an average rating of 3.0 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
Scandalous!!! I literally feel robbed. It took their customer service team 6 days (and 6 hours of my time on the phone) to add an extra seat to an existing booking. After 6 days, they issue one for the wrong date. Therefore, they have charged me extra money but refuse to make a refund - they issue a non-refundable voucher valid for one year that I will have no chance to use. All their channel of communication refers to one another in a loop - nobody is available to address the issue - nobody is in charge in this case. No way to send a complaint - tried, but every department tells me I need to contact another department - in a never-ending loop. Not only - KLM refers to Air France, and Air France says that I am already in touch with KLM. Really a good match of two companies doing their best efforts to offer the WORSE EVER customer care experience - I should have checked their rating on TrustPilot before purchasing flights with them. They have 1 stars, only because you cannot choose 0 stars.
