The Tree Center
View company profile →
The "Arrive & Thrive" guarantee is misleading and feels like a scam.
Anyone with basic knowledge of tree care knows that a freshly cut Christmas tree can stay green indoors for weeks with minimal light and no roots. Similarly, a live tree that's been recently shipped and transplanted can appear healthy for 30 days, even if it's not actually surviving. In our case, we experienced a 70% loss around day 45, well after the 30-day guarantee window closed. The company refused to honor the guarantee due to the timing, even though the issues were clearly related to transplant shock and delayed symptoms. A 30-day guarantee simply isn’t enough time to determine whether a tree has successfully taken to its new environment. This policy seems deliberately structured to limit accountability and avoid honoring claims. Disappointed and frustrated. Customers deserve better protection—especially when investing in something as long-term as trees.