Eva

Jul 28, 2025

AVOID IF YOU WANT TO SAVE YOUR HEALTH…

AVOID IF YOU WANT TO SAVE YOUR HEALTH AND MONEY, MAYBE LIFE!!! I have found this dental practice Dentaprime just recently and I was happy to see a bit lower prices but of course it was too good to be true. I had an implant consultation with them on the 11th of July. I have requested a consultation and a quote only for two teeth and plus one tooth can be saved, so I have asked for two options when I got there. I knew I needed one or two implants because I already had a dental implant consultation at another high reputable clinic. A receptionist got back to me via email quoting me with £2,000 for two implants crowns including. Well, that’s great I thought! Well, I'm entering the Dentaprime Clinic, no one greets me. I came closer to the receptionist, but she was busy chewing her gum with an open month and checking her mobile phone. She finally checked me in and asked for my ID. She took a picture of my ID with her personal phone! This isn't allowed and she had to scan it with a scanner as well. I have started having cold feet already. After, another secretary took me upstairs and asked to sit in a very small room full of people (full of future victims). There was one guy sitting in the corner behind a very small table and he kept coming to patients, and tripping over their feet with a laptop asking to fill in their details. He asked me if I'm a millionaire and that only millionaires come to this place. I took it as a joke, but he kept talking some nonsense to me. Finally, I was taken to the dentist room where they took loads of pictures pulling my mouth like a chewing gum, measured my blood pressure, which was very low, but they said it's fine!!! Someone grabbed my left hand and pinched my middle finger with a needle. The lady said it's to measure your sugar (strange thought crossed my head - they will find out my blood type and will take my organs here later during surgery). Of course, they scanned my head for pictures and asked to wait for the surgeon appointment. The surgeon never came to meet me, only a quotes coordinator – secretary, a lady, who has no medical education. She took me to another very small room, where she started explaining what needs to be done to my all teeth and showing pictures. She has told me I have infections everywhere and that some other teeth need to be extracted, some teeth shaved, bridges made, implants placed (even sinus lift!) all totalling nearly £9,000 instead of £2,000. She even didn’t listen to me that I don’t want them to be done, only the two teeth I have asked for. Well, I left with a very bad impression about this clinic. She has sent me a quote later, divided into 3 parts, every part included unnecessary £99 teeth cleaning, saying it’s needed before every surgery. I have asked to resend a quote only for the two implants, she did finally when I asked on numerous occasions. I have emailed the quote lady asking why she is consulting people as she has no medical education. She said that all quote coordinators are ‘undergoing very intensive training’. I could not stop laughing and at the same time feeling betrayed and furious. Last Saturday, on the 26 of July 2025 I went to another clinic, where my mum had her implants done, a very high reputation clinic. They have confirmed what the first clinic confirmed (not Dentaprime) that I need only one implant, can save another tooth and that I don’t need any sinus lift neither I have any other infections in my teeth. I’m writing to all people, who consider Dentaprime for cheaper prices but don’t get fooled! The dental surgery I’m with now are rectifying Dentaprime mistakes and saving their ex-patients health and teeth. I forgot to mention that Dentaprime has 28 surgeons (the quote lady has mentioned it when I asked), while from statistics it’s impossible to have so many well qualified dental implant surgeons in one place. I have checked their company at Customs House. It was scary to know how many times this company was liquidated and directors changed. The question is – for what reason? It was the scariest experience with the dentist in my entire life. I have requested Dentaprime to send me a refund of £99 for unprofessional consultation. They said that I have paid for their service and it's not refundable. Funny scary people...