Intrepid Travel
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Family death and no customer care
Due to the death of my father I could not take my scheduled trip and wished to postpone. Intrepid would not allow this and showed no compassion nor customer care in their callous decision. I lost my trip money paid including a single supplement. My airline refunded my ticket, no questions. Note that I have travelled with them and an affiliated company, Imaginative Traveller, to Thailand, India, Cambodia, Cuba, Costa Rica and Egypt. I do not recommend them. Rescheduling two weeks in advance due to a death should not be an issue.