EWT Water
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Could do a lot better
I have had my water softener for over 2 years and it has worked well. There was a problem when it was first fitted and something was not tightened properly and there was a leak, fortunately not too much damage though and they did rectify it quite quickly. But ordering salt, its probably worth doing just for the fun conversation you can have on chat!! I ordered 2 x 15kg bags online, only 1 delivered, picture from DPD shows 1 delivered, consignment note says 1 of 1.... so onto online chat where I get to chat to Vincent..... explain issue he says minimumum order 10 bags.... I reply, not according to your website and if so why take payment for 2 bags?..... he replies with, oh ok, maximum courier carry is 1 bag!! Oh come on, your carrier will only carry 1 bag but I have to buy 10, let's have a think about the logic here Vinny.... ok I need your order number, I go to email receipt and copy the number next to ORDER..... Vincent says... That's not an order number.... I reply well it says it is... Vinny says, no thats a DPD tracking number look at the link... I already have it shows 1 bag not 2!!... Vincent says, ok I will either get another 1 delivered or a refund... before I can reply Vincey leaves conversation... EWT you sell good units but outsourcing your admin and comms centre does not work and your website is so clunky and confusing. Your product is worthy of 5 stars your admin/contact centre just 1 star, so I have given you 3, grade C ... could do better.