Lyca Mobile UK
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Overall a great service at a super competitive price
I wanted to cancel my contract as it was a second phone line and I wasn't using it enough to justify the monthly payment. Overall the service I received was great although they could make cancelling the contract a little easier by allowing you to do it online by logging into your account. The only way I could cancel the contract was to call customer services and I was on hold for over 20 minutes. That said when I did get put through to a customer service agent the process was all very straightforward. I was put through to a very polite and helpful lady named KAVITHA who explained the termination process and actioned my request. I would have loved to have given Lyca Mobile 5 stars, however I feel the cancellation process could be streamlined by offering an option to do it online. You can upgrade but I found no clear way to cancel the contract. Still overall my dealings with Lyca were very good!! 5 star rating for KAVITHA and 4 stars for Lyca Mobile UK.